Shipping and Returns 

Shipping Methods

Shipping will be calculated upon check out. We offer domestic shipping (excluding Hawaii, Alaska and Puerto Rico) through FedEX. We offer ground shipping (3-5 business days) only. All orders will be processed and shipped during Monday to Friday (excluding national holidays). Orders placed on weekends and national holidays will be processed on the following business day. 

AGM Group (Aeromat and EcoWise) cannot be held responsible for lost/stolen packages, delays in shipping due to weather conditions, incorrect shipping addresses or missing shipping information. 

*If you wish to deliver to HI, AK or PR, your orders will be verified by local inventory. If your orders can't be fulfilled, we will contact you and a refund will be issued. 

Returns & Exchanges

Returns and exchanges will only be accepted within 30 days of purchase. Item must be in resalable condition. Full refund and free return will be issued only under the condition of manufacture defect and evidence must be provided. Other return reasons will be accepted within 30 days of purchase and will result in 20% restocking fee. Aeromat will not be responsible for any shipping cost under reasons beside manufacture defect. Please contact us via email (info@aeromats.com) to issue a return, exchange, or refund. 

 

Terms and Privacy

Terms and Conditions

Aeromat warrants that the products sold by it are free from manufacturing defects for a period of 30 days from the date of invoice. Should your product(s) show signs of defective workmanship or material prior to the expiration of the 30-day warranty, you should call our customer service support department at (877) 278-6158 to obtain a Return Authorization number and detailed instructions. The defective merchandise must be sent to the specific address provided by our customer service representatives for our inspection. This warranty is limited to the replacement of the product by Aeromat, and any transportation, shipping, and return costs shall be at your expense. This warranty does not extend to any defect or problems caused by negligence or acts of you or others. Failure to maintain the product in accordance with the instructions furnished, unreasonable use, accidents, alterations, or ordinary wear and tear will not be warranted.

Aeromat/ AGM Group will not be responsible or liable for indirect or consequential damages of any kind, including but not limited to the use of any product, loss of time, inconvenience, or other incidental or consequential damages with respect to persons, business or property, whether as a result of breach of warranty, negligence, or otherwise. Aeromat products liability shall be limited solely to the replacement of the goods not meeting the quality and specifications warranted.  

We have voluntarily chosen to put a California Prop 65 warning on our site. Our products may or may not be affected by CA Prop 65. For a complete list of CA Prop 65 rules and regulations, please see https://oehha.ca.gov/proposition-65. 

Warning: The products may contain chemicals known to the state of California to cause cancer, or birth defects, or other reproductive harm. 

 

Privacy Policy 

This privacy policy has been compiled to better serve those who are concerned with how their 'Personally Identifiable Information' (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website. When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience. We collect information from you when you place an order, subscribe to a newsletter, fill out a form, Open a Support Ticket or enter information on our site.We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features. This website is generated by Square Space. See their cookies policy at squarespace.com/cookie-policy. 

If there are any questions regarding this privacy policy, you may contact us using the information below.

AGM Group

48541 Warm Springs Blvd

Fremont, CA 94539 United States

877-278-6158

info@aeromats.com